Photos
Summary
West Shore Home's Jacksonville branch does tub-to-shower conversions, walk-in showers, doors and windows, but it is a remodeler offering accessible showers, not walk-in bathtubs.
Five-star reviews credit on-time, courteous, tidy crews and lifetime warranties, but the negatives are heavy and seniors-focused: shockingly high quotes ($14k-$26k, 'today-only' discounts to pressure signing), aggressive loan/financing push (one 71-year-old felt preyed upon), a condescending sales rep talking down to women, weeks-long installs that ran over the one-day promise, and a handyman alleging cheap materials grossly overpriced.
What reviewers say
What reviewers liked
- On-time, courteous, tidy installation crews that protect the home and finish to the customer's satisfactionWas it worth it
- Lifetime warranty and customized workWas it worth it
- Several seniors got safe walk-in showers installed for elderly parentsAccessibility level
What to watch for
- Very high pricing with high-pressure 'sign today' discounts ($26k dropped to $21k on the spot); a handyman alleged ~$1k materials sold for $14kCost & quotes
- Aggressive financing/loan push; a 71-year-old on fixed income felt preyed upon and was told the credit pull wouldn't affect her score (it did)Sales pressure & trust
- A sales rep reportedly condescending and dismissive toward women, throwing out arbitrary numbersSales pressure & trust
- One-day promise broken: installs dragging out weeks with bare walls and missing partsWas it worth it
Common themes
tub-to-shower conversionwalk-in showerspremium / high-pressure pricingaggressive financing pushsenior & women customer concernslifetime warranty
Services & features
- Walk-in showers
- Tub-to-shower conversion
- Grab bar install
- Wheelchair accessible
- Grab bars included