Privacy Policy

1. Information We Collect

Personal Information You Provide

When you contact us or use our matching service, we may collect:

• Name and contact information (phone number, email address)
• Address and location information
• Service needs and preferences
• Property information relevant to your project
• Communication preferences

Automatically Collected Information

• Device and browser information
• IP address and location data
• Website usage and navigation patterns
• Cookies and similar tracking technologies
• Referral source and marketing attribution

2. How We Use Your Information

We use your information to:

• Connect you with professionals: Match you with qualified walk-in tub installers in your area
• Provide customer service: Respond to your inquiries and provide support
• Improve our services: Analyze usage patterns and enhance user experience
• Marketing communications: Send relevant updates and information (with your consent)
• Legal compliance: Meet legal obligations and protect rights
• Quality assurance: Monitor and improve our matching service

3. Information Sharing and Disclosure

With Service Professionals

When you request to be connected with walk-in tub professionals, we share your contact information and project details with qualified contractors in your area so they can provide you with quotes and services.

With Third-Party Service Providers

We work with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Analytics and marketing tools (Google Analytics, Google Ads)
• Call tracking and lead management (Ringba)
• Customer relationship management
• Email and communication services

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

5. Your Privacy Rights

California Residents (CCPA)

California residents have the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

General Rights

All users have the right to:

• Access and review personal information we have about you
• Correct inaccurate personal information
• Request deletion of personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Track marketing campaign effectiveness
• Ensure website security and functionality

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, we retain information for up to 7 years after your last interaction with our service, unless longer retention is required by law.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: