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About Unique Pools Spas and Grills
Unique Pools Spas and Grills is a hot tub store based in the Southside Estates area of Jacksonville, in Duval County.
It holds a 4.8-star rating across 225 Google reviews posted between 2019 and 2025.
Summary
Unique Pools Spas and Grills is a hot tub, pool, and grill dealer in Jacksonville.
Salespeople Tiffany, Randy, and Adam are praised as knowledgeable and no-pressure, with a wide brand selection, and several customers report smooth delivery and helpful startup support.
But there is a strong vein of serious complaints: the wrong tub delivered, the wrong electrical plug supplied, warranty defects denied as 'user error,' and per-visit service fees despite a paid warranty.
Most concerning: a 100% disabled veteran says he was misled about an accessible assist-lift cover and ended up with a $10,000 spa he physically cannot use.
Keep in mind: these are recreational spas, not accessible walk-in tubs.
What reviewers say
What reviewers liked
- No-pressure, knowledgeable salespeople and a wide brand selectionSales pressure & trust
- Several customers report smooth delivery and helpful post-sale startup supportWas it worth it
What to watch for
- Multiple delivery complaints, including the wrong tub and wrong electrical plug, with blame deflectedSales pressure & trust
- Warranty hassles, with defects denied as 'user error' and per-visit fees despite a paid warrantyMaintenance & mold
- A 100% disabled veteran says he was misled about an assist-lift cover and cannot use his $10,000 spaAccessibility level
Common themes
Rating snapshot
4.8
225 Google reviews
93% of 225 reviewers gave 5 stars, while 4% left 1–2 star reviews.
2 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 14% of sampled reviews (2 of 14).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How Unique Pools Spas and Grills compares in Jacksonville
Ranked #49 of 96 rated companies in Jacksonville
Unique Pools Spas and Grills holds 4.8 stars — above the Jacksonville average of 4.7. Its 225 Google reviews compare with a local average of about 77 per company.
Frequently asked questions
- Where is Unique Pools Spas and Grills located?
- Unique Pools Spas and Grills is at 9400 Atlantic Blvd Suite #40 in Jacksonville (Southside Estates), Florida, Duval County.
- How is Unique Pools Spas and Grills rated by customers?
- Unique Pools Spas and Grills holds 4.8 stars across 225 Google reviews spanning 2019–2025; 93% of rated reviews are 5-star.
- Does Unique Pools Spas and Grills respond to customer reviews?
- Yes — the owner has replied to 14% of the recent Google reviews we sampled (2 of 14), a useful signal of how they handle post-sale communication.
- What are Unique Pools Spas and Grills's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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