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Summary
This is a hot-tub/spa, pool, and grill dealer in Jacksonville, NOT a walk-in tub or accessible-bathing company, so it is not a fit for buyers seeking an accessible bathtub.
Reviews praise individual salespeople (Tiffany, Randy, Adam) as knowledgeable and no-pressure, but there is a strong vein of serious complaints: bait-and-switch on which tub was delivered, warranty claims denied as 'user error,' wrong electrical plugs, and notably a 100% disabled veteran who says he was misled about an assist-lift cover and 'American-made' claims and ended up with a $10k spa he physically cannot use.
What reviewers say
What reviewers liked
- No-pressure, knowledgeable salespeople and a wide brand selectionSales pressure & trust
- Several customers report smooth delivery and helpful post-sale startup supportWas it worth it
What to watch for
- Multiple bait-and-switch/delivery complaints (wrong tub delivered, wrong electrical plug supplied) with stores deflecting blameSales pressure & trust
- Warranty hassles: broken cover-lift hinge and other defects denied as 'user error' or 'not covered,' plus per-visit service fees despite a paid warrantyMaintenance & mold
- A 100% disabled veteran reports being misled about an accessible assist-lift cover and left unable to use his spaAccessibility level
Common themes
hot tub / spa dealer (not walk-in tubs)no-pressure sales staffbait-and-switch delivery complaintswarranty denialsdisabled-customer accessibility failure
Services & features
- Wheelchair accessible