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Summary
Rafael Inc is a full-service kitchen and bath remodeler / general contractor, not a dedicated walk-in tub or accessible-bathing provider, though one reviewer did have a closet converted into an aging-in-place shower.
Recent reviews praise polished designers and craftsmanship, but a large body of complaints describes severe schedule blowouts (jobs quoted at weeks taking 1-2 years), bait-style pricing (a $5-15k range ballooning to $55k), surprise change-orders, demands for full payment before completion, and botched installs.
Only marginal accessible-bathing relevance.
What reviewers say
What reviewers liked
- Detailed designers and showroom selection; several remodels finished on time and on budget with quality finishes
- Designed an aging-in-place ground-floor shower so an older couple could stay in their homeAccessibility level
What to watch for
- Severe schedule overruns (jobs quoted at ~10 weeks dragging 1-2 years) with poor communication and rotating project managersWas it worth it
- Bait-and-switch pricing (a $5-15k range becoming a $55k proposal after a $1,500 non-portable design fee) and surprise change-orders, plus demands for full payment before completionCost & quotes
Common themes
kitchen and bath remodelerlong delayspricing surprisespoor communicationuneven install quality
Services & features
- Walk-in showers
- Wheelchair accessible