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About Rafael Inc
Rafael Inc is a contractor based in the Southside area of Jacksonville, in Duval County. Its work covers walk-in showers.
It holds a 4.5-star rating across 55 Google reviews posted between 2019 and 2026.
Summary
Rafael Inc is a full-service kitchen and bath remodeler in Jacksonville.
The recent reviews praise the polished designers, the showroom selection, and several remodels finished on time and on budget with quality finishes.
One reviewer had a closet converted into an aging-in-place ground-floor shower so an older couple could stay in their home.
But a large body of complaints describes severe problems: jobs quoted at about ten weeks dragging one to two years, a $5,000-to-$15,000 price range that ballooned to a $55,000 proposal after a $1,500 non-refundable design fee, surprise change-orders, and demands for full payment before completion.
Read the complaints before signing.
What reviewers say
What reviewers liked
- Detailed designers and a good showroom, with several remodels finished on time and on budget
- Designed an aging-in-place ground-floor shower so an older couple could stay in their homeAccessibility level
What to watch for
- Severe schedule overruns, with ten-week jobs dragging one to two years and rotating project managersWas it worth it
- A $5,000-to-$15,000 range that became a $55,000 proposal after a $1,500 design fee, plus surprise change-orders and demands for full payment earlyCost & quotes
Common themes
Rating snapshot
4.5
55 Google reviews
85% of 55 reviewers gave 5 stars, while 11% left 1–2 star reviews.
6 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 57% of sampled reviews (8 of 14).
What reviewers mention
Services & features
Walk-in showers
A curbless or low-threshold shower — the alternative most buyers end up comparing against a walk-in tub. Typically cheaper, no fill-and-drain wait, and stronger resale appeal.
Product features
- Wheelchair accessible
How Rafael Inc compares in Jacksonville
Ranked #77 of 96 rated companies in Jacksonville
Rafael Inc holds 4.5 stars — below the Jacksonville average of 4.7. Its 55 Google reviews compare with a local average of about 77 per company.
Frequently asked questions
- What services does Rafael Inc offer?
- Based on its Google profile and reviews, Rafael Inc handles walk-in showers. Product features mentioned include wheelchair accessible.
- Where is Rafael Inc located?
- Rafael Inc is at 9365 Philips Hwy in Jacksonville (Southside), Florida, Duval County.
- How is Rafael Inc rated by customers?
- Rafael Inc holds 4.5 stars across 55 Google reviews spanning 2019–2026; 85% of rated reviews are 5-star.
- Does Rafael Inc respond to customer reviews?
- Yes — the owner has replied to 57% of the recent Google reviews we sampled (8 of 14), a useful signal of how they handle post-sale communication.
- What are Rafael Inc's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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