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About Kitchen & Flooring Concepts
Kitchen & Flooring Concepts is a kitchen remodeler based in the Southside area of Jacksonville, in Duval County.
It holds a 4.4-star rating across 19 Google reviews posted between 2017 and 2025.
Summary
Kitchen & Flooring Concepts is a kitchen, flooring, and bath remodeler in Jacksonville. Reviews are mixed.
Several praise the flooring and cabinet work, finished on time and on budget, and owner Bill is attentive on some projects.
But detailed lower-star reviews document real concerns: shoddy tile and waterproofing shortcuts, with full waterproofing used only on the shower pan, cracked grout patched with caulk, demolition damage to the home, and rude, poorly supervised subcontractors.
In Florida humidity, waterproofing shortcuts raise leak and mold risk. Keep in mind: no reviews mention walk-in tubs.
What reviewers say
What reviewers liked
- Strong reviews for flooring installs and cabinet work, on time and on budgetWas it worth it
- An attentive owner on some projects, willing to attempt fixesSales pressure & trust
What to watch for
- Documented tile and waterproofing shortcuts, with cracked grout patched with caulk, raising leak and mold riskMaintenance & mold
- Demolition crews damaged the home, and rude, poorly supervised subcontractors pushed uninvited weekend workSales pressure & trust
Common themes
Rating snapshot
4.4
19 Google reviews
74% of 19 reviewers gave 5 stars, while 11% left 1–2 star reviews.
2 of the 13 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 54% of sampled reviews (7 of 13).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How Kitchen & Flooring Concepts compares in Jacksonville
Ranked #84 of 96 rated companies in Jacksonville
Kitchen & Flooring Concepts holds 4.4 stars — below the Jacksonville average of 4.7. Its 19 Google reviews compare with a local average of about 77 per company.
Frequently asked questions
- Where is Kitchen & Flooring Concepts located?
- Kitchen & Flooring Concepts is at 9452 Philips Hwy in Jacksonville (Southside), Florida, Duval County.
- How is Kitchen & Flooring Concepts rated by customers?
- Kitchen & Flooring Concepts holds 4.4 stars across 19 Google reviews spanning 2017–2025; 74% of rated reviews are 5-star.
- Does Kitchen & Flooring Concepts respond to customer reviews?
- Yes — the owner has replied to 54% of the recent Google reviews we sampled (7 of 13), a useful signal of how they handle post-sale communication.
- What are Kitchen & Flooring Concepts's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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