Photos
Summary
Aqua Living Factory Outlets is a hot tub / swim spa dealer (Jacksonville), not a walk-in tub or accessible-bathing provider.
Sales staff (notably Steve) are repeatedly praised as knowledgeable and no-pressure, but a heavy block of 1-star reviews describes broken-on-arrival units, cracked tubs, leaking valves, and near-total absence of after-sale warranty service, with customers stuck contacting the factory themselves.
What reviewers say
What reviewers liked
- Sales reps described as knowledgeable, patient and no-pressure during the buying processSales pressure & trust
- Some buyers happy with hydrotherapy jets and overall spa quality once workingHydrotherapy & comfort
What to watch for
- Repeated reports of units delivered cracked, leaking or non-functional with no resolutionMaintenance & mold
- Warranty and after-sale service described as a nightmare; buyers told to take it up with the factory themselvesWas it worth it
- Setup and electrical not assisted despite verbal promises that it would be easySales pressure & trust
Common themes
hot tub / swim spa dealerno-pressure salespoor after-sale servicedelivery damagewarranty hassles
Services & features
- Hydrotherapy jets
- Wheelchair accessible