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About Aqua Living Factory Outlets
Aqua Living Factory Outlets is a hot tub store based in the Southside area of Jacksonville, in Duval County.
It holds a 4.6-star rating across 244 Google reviews posted between 2020 and 2026. Signals that stand out in its profile and reviews include no-pressure sales.
Summary
Aqua Living Factory Outlets sells hot tubs and swim spas in Jacksonville.
Sales staff, notably Steve, are repeatedly praised as knowledgeable, patient, and no-pressure.
Buyers who got working units are happy with the hydrotherapy jets.
But a heavy block of one-star reviews describes serious problems after delivery: units arriving cracked, leaking, or non-functional, and after-sale warranty service so absent that buyers were told to contact the factory themselves.
Setup and electrical help never came despite verbal promises. Keep in mind: these are recreational spas, not walk-in tubs.
What reviewers say
What reviewers liked
- Sales reps described as knowledgeable, patient, and no-pressureSales pressure & trust
- Some buyers happy with the hydrotherapy jets and overall spa quality once workingHydrotherapy & comfort
What to watch for
- Repeated reports of units delivered cracked, leaking, or non-functional, with no resolutionMaintenance & mold
- Warranty service described as a nightmare, with buyers told to contact the factory themselvesWas it worth it
- Setup and electrical help never came, despite verbal promises it would be easySales pressure & trust
Common themes
Rating snapshot
4.6
244 Google reviews
88% of 244 reviewers gave 5 stars, while 9% left 1–2 star reviews.
10 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 71% of sampled reviews (10 of 14).
What reviewers mention
Services & features
Product features
- Hydrotherapy jets
- Wheelchair accessible
How Aqua Living Factory Outlets compares in Jacksonville
Ranked #67 of 96 rated companies in Jacksonville
Aqua Living Factory Outlets holds 4.6 stars — below the Jacksonville average of 4.7. Its 244 Google reviews compare with a local average of about 77 per company.
Frequently asked questions
- Where is Aqua Living Factory Outlets located?
- Aqua Living Factory Outlets is at 8409 Baymeadows Rd Suite 200 in Jacksonville (Southside), Florida, Duval County.
- How is Aqua Living Factory Outlets rated by customers?
- Aqua Living Factory Outlets holds 4.6 stars across 244 Google reviews spanning 2020–2026; 88% of rated reviews are 5-star.
- Does Aqua Living Factory Outlets respond to customer reviews?
- Yes — the owner has replied to 71% of the recent Google reviews we sampled (10 of 14), a useful signal of how they handle post-sale communication.
- What are Aqua Living Factory Outlets's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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