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Summary
A-1 Plumbing is a Jacksonville plumber and general remodeler, not a walk-in tub specialist.
Reviews are sharply split: five-star reviews praise individual techs (Bill, the trades team) for professional, knowledgeable work and a follow-up 'Happy Check', but a heavy run of one-star reviews allege overcharging, price gouging (e.g., $600+ for a sink clog that wasn't fixed), an unauthorized $6,000 credit-card charge, quotes ballooning far past budget, and explicit claims of taking advantage of elderly customers.
What reviewers say
What reviewers liked
- Several techs praised as professional, knowledgeable, and upfront about cost before startingSales pressure & trust
- Follow-up 'Happy Check' calls to confirm customer satisfactionWas it worth it
What to watch for
- Multiple reviewers allege price gouging and exorbitant charges, including taking advantage of an 81-year-old customerCost & quotes
- One customer reports an unauthorized $6,000 credit-card charge with no invoice providedSales pressure & trust
- Quotes ballooning far past budget (e.g., a $15k kitchen budget met with a $40k quote)Cost & quotes
- Diagnostic/trip fees stacked on top of repair quotes; poor follow-up despite '24-hour satisfaction guaranteed' claimsCost & quotes
Common themes
plumber & general remodelersplit reviewsprice-gouging complaintselderly customer concernsstrong individual techs
Services & features
- Wheelchair accessible