Plumber

A-1 Plumbing

4.3(174 reviews)San Jose, Jacksonville, Duval County, FL

Photos

About A-1 Plumbing

A-1 Plumbing is a plumber based in the San Jose area of Jacksonville, in Duval County.

It holds a 4.3-star rating across 174 Google reviews posted between 2023 and 2026. Open 24 hours, 7 days a week, per its Google profile.

Summary

A-1 Plumbing is a plumber and general remodeler in Jacksonville. Reviews are sharply split.

Five-star reviews praise individual technicians like Bill as professional and upfront about cost, and mention a follow-up 'Happy Check' call.

But there is a heavy run of one-star reviews.

They allege price gouging, such as $600 for a sink clog that was never fixed, an unauthorized $6,000 credit-card charge, and quotes far past budget.

Several reviewers say elderly customers were taken advantage of. Read the complaints before hiring.

What reviewers say

What reviewers liked

  • Several techs praised as professional, knowledgeable, and upfront about costSales pressure & trust
  • Follow-up 'Happy Check' calls to confirm customer satisfactionWas it worth it

What to watch for

  • Multiple reviewers allege price gouging, including taking advantage of an 81-year-old customerCost & quotes
  • One customer reports an unauthorized $6,000 credit-card charge with no invoiceSales pressure & trust
  • Quotes far past budget, such as a $40,000 quote against a $15,000 kitchen budgetCost & quotes
  • Diagnostic and trip fees stacked on top of quotes, with poor follow-up despite a satisfaction guaranteeCost & quotes

Common themes

plumber & general remodelersplit reviewsprice-gouging complaintselderly customer concernsstrong individual techs

Rating snapshot

4.3

174 Google reviews

5
78%
4
3%
3
1%
2
2%
1
16%

78% of 174 reviewers gave 5 stars, while 18% left 1–2 star reviews.

8 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 21% of sampled reviews (3 of 14).

What reviewers mention

quick scheduling4bathroom remodeling5friendly phone staff2gas hookups2preventative advice2generator gas line2knowledgeable professionals2polite staff8clear explanations3professional job4

Services & features

Product features

  • Wheelchair accessible

How A-1 Plumbing compares in Jacksonville

#85

Ranked #85 of 96 rated companies in Jacksonville

A-1 Plumbing holds 4.3 stars — below the Jacksonville average of 4.7. Its 174 Google reviews compare with a local average of about 77 per company.

Frequently asked questions

Where is A-1 Plumbing located?
A-1 Plumbing is at 6141 Chester Ave in Jacksonville (San Jose), Florida, Duval County.
How is A-1 Plumbing rated by customers?
A-1 Plumbing holds 4.3 stars across 174 Google reviews spanning 2023–2026; 78% of rated reviews are 5-star.
Does A-1 Plumbing respond to customer reviews?
Yes — the owner has replied to 21% of the recent Google reviews we sampled (3 of 14), a useful signal of how they handle post-sale communication.
What are A-1 Plumbing's hours?
Open 24 hours, 7 days a week, according to its Google business profile. Hours can change — call ahead to confirm.