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About A-1 Plumbing
A-1 Plumbing is a plumber based in the San Jose area of Jacksonville, in Duval County.
It holds a 4.3-star rating across 174 Google reviews posted between 2023 and 2026. Open 24 hours, 7 days a week, per its Google profile.
Summary
A-1 Plumbing is a plumber and general remodeler in Jacksonville. Reviews are sharply split.
Five-star reviews praise individual technicians like Bill as professional and upfront about cost, and mention a follow-up 'Happy Check' call.
But there is a heavy run of one-star reviews.
They allege price gouging, such as $600 for a sink clog that was never fixed, an unauthorized $6,000 credit-card charge, and quotes far past budget.
Several reviewers say elderly customers were taken advantage of. Read the complaints before hiring.
What reviewers say
What reviewers liked
- Several techs praised as professional, knowledgeable, and upfront about costSales pressure & trust
- Follow-up 'Happy Check' calls to confirm customer satisfactionWas it worth it
What to watch for
- Multiple reviewers allege price gouging, including taking advantage of an 81-year-old customerCost & quotes
- One customer reports an unauthorized $6,000 credit-card charge with no invoiceSales pressure & trust
- Quotes far past budget, such as a $40,000 quote against a $15,000 kitchen budgetCost & quotes
- Diagnostic and trip fees stacked on top of quotes, with poor follow-up despite a satisfaction guaranteeCost & quotes
Common themes
Rating snapshot
4.3
174 Google reviews
78% of 174 reviewers gave 5 stars, while 18% left 1–2 star reviews.
8 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 21% of sampled reviews (3 of 14).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How A-1 Plumbing compares in Jacksonville
Ranked #85 of 96 rated companies in Jacksonville
A-1 Plumbing holds 4.3 stars — below the Jacksonville average of 4.7. Its 174 Google reviews compare with a local average of about 77 per company.
Frequently asked questions
- Where is A-1 Plumbing located?
- A-1 Plumbing is at 6141 Chester Ave in Jacksonville (San Jose), Florida, Duval County.
- How is A-1 Plumbing rated by customers?
- A-1 Plumbing holds 4.3 stars across 174 Google reviews spanning 2023–2026; 78% of rated reviews are 5-star.
- Does A-1 Plumbing respond to customer reviews?
- Yes — the owner has replied to 21% of the recent Google reviews we sampled (3 of 14), a useful signal of how they handle post-sale communication.
- What are A-1 Plumbing's hours?
- Open 24 hours, 7 days a week, according to its Google business profile. Hours can change — call ahead to confirm.
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