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About Bert Norman's Plumbing
Bert Norman's Plumbing is a plumber in Yulee, in Nassau County.
It holds a 4.8-star rating across 415 Google reviews posted between 2023 and 2026. Open 24 hours, 7 days a week, per its Google profile.
Summary
Bert Norman's Plumbing is a general plumbing company in Yulee. It handles water heaters, well pumps, water softeners, and repairs.
Most reviews praise the courteous, prompt technicians, like Steven and Elvis, who wear booties and explain the work.
A live person answers the phone. The consistent complaint is pricing.
The company charges flat rates by the job, and customers call some bills wildly high: $755 for two hours of work, or $505 for a shower cartridge that costs under $50.
A $49 estimate fee also drew criticism. Keep in mind: this is a plumber, not a walk-in tub provider.
What reviewers say
What reviewers liked
- Fast, often same-day response from courteous techs who wear booties and explain the work
- A live person answers the phone, and the repair quality is generally well regarded
What to watch for
- Flat by-the-job pricing customers call extreme, like $755 for two hours or $505 for a $50 partCost & quotes
- A $49 estimate fee described as a sales gimmick, charged even for work they do not performCost & quotes
- A scheduling mix-up left one customer waiting all day, followed by rude office staffSales pressure & trust
Common themes
Rating snapshot
4.8
415 Google reviews
93% of 415 reviewers gave 5 stars, while 6% left 1–2 star reviews.
12 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 100% of sampled reviews (14 of 14).
What reviewers mention
How Bert Norman's Plumbing compares in Yulee
Ranked #2 of 2 rated companies in Yulee
Bert Norman's Plumbing holds 4.8 stars — below the Yulee average of 4.9. Its 415 Google reviews compare with a local average of about 227 per company.
Frequently asked questions
- Where is Bert Norman's Plumbing located?
- Bert Norman's Plumbing is at 850530 US-17 in Yulee, Florida, Nassau County.
- How is Bert Norman's Plumbing rated by customers?
- Bert Norman's Plumbing holds 4.8 stars across 415 Google reviews spanning 2023–2026; 93% of rated reviews are 5-star.
- Does Bert Norman's Plumbing respond to customer reviews?
- Yes — the owner has replied to 100% of the recent Google reviews we sampled (14 of 14), a useful signal of how they handle post-sale communication.
- What are Bert Norman's Plumbing's hours?
- Open 24 hours, 7 days a week, according to its Google business profile. Hours can change — call ahead to confirm.
