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Summary
Bert Norman's Plumbing (Yulee) is a general plumbing company handling water heaters, well pumps, water softeners, and repairs, not a walk-in tub or accessible-bathing provider.
Most reviews praise courteous, prompt techs and a real person answering the phone, but a consistent negative theme is flat-rate-by-the-job pricing that customers call wildly high ($755 for two hours and minor parts, $505 for a shower cartridge, $414 for a faucet), plus a $49 estimate fee called a sales gimmick and a missed/mis-booked appointment.
What reviewers say
What reviewers liked
- Fast, often same-day response with courteous, professional techs (Steven, Elvis) who wear booties and explain the work
- A live person answers the phone and quality of the actual repair work is generally well regarded
What to watch for
- Flat by-the-job pricing customers found extreme ($755 for ~2 hours and minor parts; $505 for a shower cartridge that costs ~$20-50)Cost & quotes
- A $49 estimate/diagnostic fee described as a wasteful sales gimmick, and a customer charged a fee for a well repair they don't even performCost & quotes
- A scheduling mix-up left a customer waiting all day with no call, with rude follow-up from the officeSales pressure & trust
Common themes
general plumbingwater heaters & well pumpsby-the-job pricingestimate fee complaintsnot a walk-in-tub provider