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About Welton Pool & Spa Inc
Welton Pool & Spa Inc is a hot tub store in St. Augustine, in St. Johns County.
It holds a 4.9-star rating across 464 Google reviews posted between 2018 and 2026.
Summary
Welton Pool & Spa is a family-owned hot tub store in St. Augustine, handling sales, delivery, moving, and repair.
Its many reviews are strongly positive.
Customers praise the pleasant showroom staff, the smooth ordering and setup, and the hands-on maintenance instruction for first-time owners.
The negative reviews flag delivery and service breakdowns: a no-show delivery with a surprise $184 fee, a spa delivered in the wrong interior color, a panel broken in a move and never replaced, and a repair tech who left a spa open and pushed do-it-yourself fixes.
Keep in mind: this is a spa store, not a walk-in bathtub provider.
What reviewers say
What reviewers liked
- Pleasant, helpful family-business staff and a smooth ordering and setup experienceSales pressure & trust
- Hands-on maintenance instruction appreciated by first-time ownersWas it worth it
- A strong showroom selection with on-site delivery and setupHydrotherapy & comfort
What to watch for
- Delivery failures, including a no-show with a $184 fee and a wrong spa color deliveredWas it worth it
- Service lapses, with a broken panel never replaced and a tech who pushed DIY repairsSales pressure & trust
- A hot tub store, with no accessible-bathing offeringsAccessibility level
Common themes
Rating snapshot
4.9
464 Google reviews
95% of 464 reviewers gave 5 stars, while 2% left 1–2 star reviews.
7 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 64% of sampled reviews (9 of 14).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How Welton Pool & Spa Inc compares in St. Augustine
Ranked #10 of 16 rated companies in St. Augustine
Welton Pool & Spa Inc holds 4.9 stars — above the St. Augustine average of 4.8. Its 464 Google reviews compare with a local average of about 74 per company.
Frequently asked questions
- Where is Welton Pool & Spa Inc located?
- Welton Pool & Spa Inc is at 5830 US-1 in St. Augustine, Florida, St. Johns County.
- How is Welton Pool & Spa Inc rated by customers?
- Welton Pool & Spa Inc holds 4.9 stars across 464 Google reviews spanning 2018–2026; 95% of rated reviews are 5-star.
- Does Welton Pool & Spa Inc respond to customer reviews?
- Yes — the owner has replied to 64% of the recent Google reviews we sampled (9 of 14), a useful signal of how they handle post-sale communication.
- What are Welton Pool & Spa Inc's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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