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Summary
Welton Pool & Spa is a St. Augustine family-owned hot tub and spa store (sales, delivery, moving and repair), not a walk-in tub or accessible-bathing provider.
The large review base is strongly positive about the showroom staff, smooth ordering and setup, and helpful first-time-owner instruction.
Negative reviews flag delivery and service breakdowns: a failed/abandoned delivery with a surprise transaction fee, a wrong spa interior color delivered, a broken panel never replaced, and a repair tech who left a spa open and pushed DIY repairs.
What reviewers say
What reviewers liked
- Pleasant, helpful family-business staff and smooth ordering/setup experienceSales pressure & trust
- First-time owners appreciated hands-on maintenance instructionWas it worth it
- Strong showroom selection and on-site delivery/setup serviceHydrotherapy & comfort
What to watch for
- Delivery failures and disputes: a no-show delivery with a $184 fee, and a wrong spa color deliveredWas it worth it
- Service/warranty lapses: a panel broken in a move never replaced; tech left spa open and pushed DIYSales pressure & trust
- Hot tub/spa store, not a walk-in bathtub provider; no accessible-bathing offeringsAccessibility level
Common themes
hot tub and spa storefamily businessspa delivery and movingdelivery/color disputesrepair and warranty gaps
Services & features
- Wheelchair accessible