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Summary
This is a hot tub / spa dealer (Recreational Warehouse by Watson's, Hot Spring Spas) that also sells outdoor furniture and kitchens, not a walk-in tub or accessible-bathing provider.
Sales staff like Robert, Debbie, and John are widely praised as no-pressure and helpful, and one elderly customer noted hydrotherapy relief for arthritis, but complaints cite poor after-sale service, unhonored warranty/repair promises, a hidden upfront-price practice, and a misleading discount sale.
Hot tubs are recreational spas, not accessible walk-in bathtubs.
What reviewers say
What reviewers liked
- No-pressure, patient sales staff who listen and let buyers try models; one let a short, older customer climb in to test entry and handrailsSales pressure & trust
- An elderly buyer reported real hydrotherapy relief for rheumatoid arthritis and muscle tensionHydrotherapy & comfort
What to watch for
- Poor after-sale support: unreturned calls, unfulfilled repair promises, and paid-for speakers left non-working for monthsMaintenance & mold
- Won't provide upfront pricing without an email, and an advertised 40-70% off sale applied only to supplies, not the tubsCost & quotes
Common themes
hot tub / spa dealerno-pressure saleshydrotherapyweak after-sale servicepricing transparency
Services & features
- Hydrotherapy jets
- Wheelchair accessible