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About Legacy Hot Tubs, Swim Spas & Saunas
Legacy Hot Tubs, Swim Spas & Saunas is a hot tub store in Sarasota, in Sarasota County.
It holds a 4.9-star rating across 550 Google reviews posted between 2020 and 2026. Signals that stand out in its profile and reviews include no-pressure sales.
Summary
Legacy Hot Tubs sells hot tubs, swim spas, and saunas in Sarasota. Salesperson Johnny earns repeated praise for patient, no-pressure, knowledgeable help.
Many owners love their spas for years and credit them with easing back pain. But there is a serious trust problem in the reviews.
Multiple customers allege lost deposits that were never refunded, long delivery delays, and refused warranty claims.
Important: the store offered a $25 credit for positive reviews, so the high rating should be taken with a grain of salt.
This is hydrotherapy soaking, not a walk-in tub for safe bathing.
What reviewers say
What reviewers liked
- No-pressure, knowledgeable spa sales and strong long-term owner satisfactionSales pressure & trust
- Hydrotherapy spas that owners say help with back pain and relaxationHydrotherapy & comfort
What to watch for
- The star rating is inflated by a $25 store credit offered for positive reviewsSales pressure & trust
- Multiple customers allege lost deposits never refunded and long delivery delaysCost & quotes
- Refused warranty claims, plus permit and electrical issues on some installsMaintenance & mold
Common themes
Rating snapshot
4.9
550 Google reviews
96% of 550 reviewers gave 5 stars, while 3% left 1–2 star reviews.
10 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 100% of sampled reviews (14 of 14).
What reviewers mention
Services & features
Product features
- Hydrotherapy jets
- Wheelchair accessible
How Legacy Hot Tubs, Swim Spas & Saunas compares in Sarasota
Ranked #12 of 29 rated companies in Sarasota
Legacy Hot Tubs, Swim Spas & Saunas holds 4.9 stars — above the Sarasota average of 4.7. Its 550 Google reviews compare with a local average of about 162 per company.
Frequently asked questions
- Where is Legacy Hot Tubs, Swim Spas & Saunas located?
- Legacy Hot Tubs, Swim Spas & Saunas is at 4062 N Washington Blvd in Sarasota, Florida, Sarasota County.
- How is Legacy Hot Tubs, Swim Spas & Saunas rated by customers?
- Legacy Hot Tubs, Swim Spas & Saunas holds 4.9 stars across 550 Google reviews spanning 2020–2026; 96% of rated reviews are 5-star.
- Does Legacy Hot Tubs, Swim Spas & Saunas respond to customer reviews?
- Yes — the owner has replied to 100% of the recent Google reviews we sampled (14 of 14), a useful signal of how they handle post-sale communication.
- What are Legacy Hot Tubs, Swim Spas & Saunas's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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