Photos
Summary
A hot-tub/swim-spa/sauna dealer (hydrotherapy soaking, not walk-in tubs).
Salesperson Johnny/Johnnie is repeatedly praised for no-pressure, patient, knowledgeable help, and many owners love their spas long-term, citing back-pain relief.
But there's a serious, recurring trust problem: multiple customers allege lost deposits with refusal to refund, long delivery delays, warranty refusals, and — importantly — an in-store $25 credit for positive reviews that inflates the rating.
What reviewers say
What reviewers liked
- No-pressure, knowledgeable spa sales (Johnny) and strong long-term owner satisfactionSales pressure & trust
- Hydrotherapy spas with reported back-pain/relaxation benefitHydrotherapy & comfort
What to watch for
- Star rating inflated by a $25-store-credit-for-reviews incentive — discount the averageSales pressure & trust
- Multiple alleged lost/non-refunded deposits and long delivery delaysCost & quotes
- Warranty refusals and permit/electrical issues in some installsMaintenance & mold
Common themes
hot tub/spa (not walk-in tub)hydrotherapyincentivized reviewsdeposit/refund disputes
Services & features
- Hydrotherapy jets
- Wheelchair accessible