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Summary
Ferguson Bath, Kitchen & Lighting Gallery (Sarasota) is a fixture/appliance/lighting showroom, not a walk-in tub or accessible-bathing installer, so it is off-topic for this directory.
Reviewers praise knowledgeable showroom designers and quality fixtures, but a strong cluster of 1-star reviews describes refusing to help with post-purchase product problems, appointment-only access turning away walk-ins, repeated damaged/wrong deliveries, and a manager ghosting a high-spend customer over a reimbursement.
What reviewers say
What reviewers liked
- Knowledgeable, courteous showroom designers and quality fixtures/appliances at competitive prices
- In some cases reordered defective items repeatedly and made things right
What to watch for
- Multiple reports of no help with post-purchase defects (told to call the manufacturer)
- Walk-ins turned away as appointment-only, plus repeated damaged/wrong deliveries and a manager ghosting a reimbursementSales pressure & trust
Common themes
bath/kitchen/lighting showroomnot a walk-in tub installerknowledgeable designerspoor post-purchase supportdelivery/damage issues