Photos
Summary
The KOHLER Store by Wool Supply in Pinecrest is a bathroom/kitchen fixture showroom and distributor (sinks, faucets, shower heads, toilets), not a walk-in tub installer.
Several individual reps (notably one named in many 5-star reviews) earn warm praise for knowledgeable, patient help, but a cluster of negative reviews describes snobbish/dismissive front-desk treatment, promised email quotes that never arrive, a chaotic warehouse pickup process, and one long complaint about poor Kohler warranty/repair support.
What reviewers say
What reviewers liked
- Several design consultants praised as knowledgeable and patient, helping match fixtures and finishes
- Backs select products with a good manufacturer warranty
What to watch for
- Repeated reports of dismissive or 'snobby' front-desk treatment and judging customers by appearance
- Promised email quotes frequently never sent; phone messages unreturned, and a disorganized warehouse pickup with orders not readyCost & quotes
Common themes
fixture showroom & distributorshower heads/faucets/sinksknowledgeable individual repsinconsistent customer servicemissing quoteswarehouse pickup issues
Services & features
- Wheelchair accessible