Photos
Summary
A factory-direct hot tub / swim spa outlet (not a walk-in-tub accessibility specialist).
In the showroom, salesman Chris is repeatedly praised for a genuinely no-pressure, knowledgeable buying experience, and financing is available.
The serious and recurring complaints come after the sale: long delivery delays, unreturned calls, unresolved warranty/defect repairs, and surprise delivery/electrician charges.
What reviewers say
What reviewers liked
- No-pressure, patient, knowledgeable in-showroom sales experienceSales pressure & trust
- Factory-direct pricing with financing (promotions like 0% offered)Medicare / insurance / financing
- Hydrotherapy spas for soaking/relaxationHydrotherapy & comfort
What to watch for
- Poor after-sale service — unreturned calls, long hold times, unresolved defects (lights/error codes)Maintenance & mold
- Significant delivery delays vs. promised dates
- Surprise add-on charges at delivery (e.g. ~$400) and missing promised electricianCost & quotes
Common themes
hot tubs/swim spas (not walk-in tubs)no-pressure showroom salesfinancingpost-sale service & delivery delays
Services & features
- Hydrotherapy jets
- Wheelchair accessible