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Summary
A Hot Springs hot-tub/spa dealer (hydrotherapy soaking, not accessible walk-in tubs).
Salesman Matt is repeatedly praised for honest, no-pressure, knowledgeable selling, and long-term owners report decades of reliable spa use.
The negatives are after-sale: slow service response, long delivery delays, warranty disputes, and — relevant for medical buyers — an unexplained doctor's-letter tax-waiver process that one chronic-pain customer missed.
What reviewers say
What reviewers liked
- Hydrotherapy spas (some buyers cite back-pain relief) with honest, no-pressure sales from MattHydrotherapy & comfort
- Durable products and long-term owner loyalty; knowledgeable showroom staff
What to watch for
- Slow service response and long delivery delaysMaintenance & mold
- Warranty disputes and a poorly-explained medical tax-waiver (doctor's letter) processMedicare / insurance / financing
Common themes
hot tub/spa (not walk-in tub)hydrotherapyno-pressure salesafter-sale service & delivery
Services & features
- Hydrotherapy jets
- Wheelchair accessible