Photos
Summary
West Shore Home's Ocala branch handles tub-to-shower conversions, walk-in showers, doors and windows, but it offers accessible showers rather than walk-in bathtubs.
Positive reviews highlight quick, custom installs (one crew measured a shower to a 4'10" customer's height) and respectful, tidy crews.
The negatives are serious and skew toward seniors: jobs that ran from July to October with repeated botched redos, $21k-$27k quotes with 'sign by month-end' discounts at up to 3x local pricing, a $2,000 compensation offer conditioned on the customer staying silent online, screws protruding through walls, and a senior couple feeling they paid extra for stress.
What reviewers say
What reviewers liked
- Quick custom installs with crews that measure to the customer's height and clean up thoroughlyAccessibility level
- Courteous, professional, home-respecting installation crews and a lifetime warrantyWas it worth it
- Friendly, personable sales reps at the consultation stageSales pressure & trust
What to watch for
- Premium pricing with high-pressure month-end discounts ($27k to $21.5k); quotes reportedly up to 300% above local installersCost & quotes
- Botched installs dragging on for months with repeated failed redos (screws through walls, bowing walls), stressful for senior/disabled customersWas it worth it
- A $2,000 compensation offer was reportedly conditioned on the customer posting no negative reviewsSales pressure & trust
- Poor follow-through and customer service on add-on/warranty work (days of unreturned calls)Was it worth it
Common themes
tub-to-shower conversionwalk-in showerspremium high-pressure pricingbotched / drawn-out installssenior customershush-money review clause
Services & features
- Walk-in showers
- Tub-to-shower conversion
- Grab bar install
- Wheelchair accessible
- Grab bars included