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Summary
Miami Hot Spring is a hot tub / spa store (Hot Spring, Endless Pools) selling jacuzzis and spa equipment, not a walk-in-tub or accessible-bathing provider; reviews focus on hot tub sales (salesman Victor praised) and spa repair.
It has no walk-in-tub relevance for this directory.
Sales experiences are mostly positive, but there are real complaints about poor communication, slow order fulfillment, a wrong-color cover, and a $225 diagnostic fee for a repair the customer ultimately did himself for $150.
What reviewers say
What reviewers liked
- Salesman Victor repeatedly described as knowledgeable and focused on the right fit, not high-pressureSales pressure & trust
- Some service techs praised as on-time and effective at repairs others couldn't solveWas it worth it
What to watch for
- Multiple complaints of poor communication and unanswered calls, with orders taking months and arriving wrong (wrong-color cover, missing subwoofer)Was it worth it
- Charged $225 for a diagnostic that didn't count toward repairs, then quoted a $900+ part the customer bypassed by fixing it himself for $150Cost & quotes
Common themes
hot tub / spa dealernot walk-in tubsknowledgeable salespoor communicationslow order fulfillment
Services & features
- Wheelchair accessible