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About Miami Hot Spring
Miami Hot Spring is a hot tub store based in the University Park area of Miami, in Miami-Dade County.
It holds a 4.8-star rating across 117 Google reviews posted between 2019 and 2026.
Summary
Miami Hot Spring is a hot tub and spa store carrying Hot Spring and Endless Pools.
Salesman Victor is repeatedly described as knowledgeable and focused on the right fit rather than pressure.
Some service techs solved repairs others could not. The complaints are real, though.
Orders took months and arrived wrong, including a wrong-color cover. Calls went unanswered.
And one customer paid a $225 diagnostic fee, got a $900-plus part quote, then fixed the problem himself for $150.
Keep in mind: these are recreational hot tubs, not walk-in tubs for safe bathing.
What reviewers say
What reviewers liked
- A salesman repeatedly described as knowledgeable and focused on fit, not pressureSales pressure & trust
- Some service techs praised as on-time and able to fix what others could notWas it worth it
What to watch for
- Poor communication and unanswered calls, with orders taking months and arriving wrongWas it worth it
- A $225 diagnostic fee that did not count toward repairs, and a $900-plus part quote the customer bypassed for $150Cost & quotes
Common themes
Rating snapshot
4.8
117 Google reviews
91% of 117 reviewers gave 5 stars, while 4% left 1–2 star reviews.
4 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 71% of sampled reviews (10 of 14).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How Miami Hot Spring compares in Miami
Ranked #36 of 67 rated companies in Miami
Miami Hot Spring holds 4.8 stars — above the Miami average of 4.7. Its 117 Google reviews compare with a local average of about 101 per company.
Frequently asked questions
- Where is Miami Hot Spring located?
- Miami Hot Spring is at 11035 SW 40th St in Miami (University Park), Florida, Miami-Dade County.
- How is Miami Hot Spring rated by customers?
- Miami Hot Spring holds 4.8 stars across 117 Google reviews spanning 2019–2026; 91% of rated reviews are 5-star.
- Does Miami Hot Spring respond to customer reviews?
- Yes — the owner has replied to 71% of the recent Google reviews we sampled (10 of 14), a useful signal of how they handle post-sale communication.
- What are Miami Hot Spring's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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