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Summary
Kitchen & Bath Center (Mary Esther) is a kitchen/bath remodeler and countertop/cabinet dealer; reviews mention shower replacements and a 'jacuzzi bath installment' but no walk-in BATHTUB for accessibility.
Installation and craftsmanship draw strong praise (clean caulk lines, no-pressure showroom, helpful PM Bridget), but there is a clear pattern of poor project management on the sales side: several customers report quotes promised then never delivered and being ghosted, plus a botched cabinet-door order with no refund and a PM who reordered wrong-size cabinets without asking.
What reviewers say
What reviewers liked
- Installers/tile crews praised for clean caulk lines, tidy cleanup, and good maintenance advice; no-pressure showroom experience notedSales pressure & trust
- PM Bridget repeatedly singled out for fast, after-hours responsiveness and competitive pricingCost & quotes
- Shower replacements and conversions completed to satisfaction with quality materialsAccessibility level
What to watch for
- Repeated reports of promised quotes never delivered and customers being ghosted for monthsCost & quotes
- A wrong cabinet-door order ($630) was sold for the wrong cabinet type and no refund was given; another job dragged three months past completion dateCost & quotes
- A project manager reportedly reordered shorter cabinets without consulting the customer and was often unaware of job statusWas it worth it
Common themes
kitchen & bath remodelergood installersno-pressure showroomunreliable quoting/follow-upproject-management lapses
Services & features
- Walk-in showers
- Wheelchair accessible