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Summary
Wellis Swim Spa & Hot Tubs Miami (Doral) is a hot tub, swim spa and cold-plunge dealer, not a walk-in tub or accessible-bathing provider.
Showroom reps (Luis, Samuel/Sam) draw strong praise for product knowledge and helping with financing on hot-tub purchases.
However, every one-star review describes the same post-sale collapse: months-late deliveries, missing/wrong parts and manuals, products sold with features they lacked, and a manager who reportedly ignores warranty claims, costing one buyer over $5,000.
What reviewers say
What reviewers liked
- Knowledgeable, attentive sales reps during the buying processSales pressure & trust
- Financing options walked through to fit budgetsMedicare / insurance / financing
- Wide selection of hot tubs, swim spas and cold plungesHydrotherapy & comfort
What to watch for
- Repeated deliveries months late, with missing parts, manuals and advertised features absentWas it worth it
- Warranty claims ignored and unresponsive management after payment, including a $5k lossSales pressure & trust
- Hot tub/spa dealer, not a walk-in bathtub provider; no accessible-bathing offeringsAccessibility level
Common themes
hot tub and swim spa dealercold plungehelpful sales repslate deliverieswarranty and service failures
Services & features
- Wheelchair accessible