Photos
Summary
Reviews split sharply.
Customers consistently praise the in-home consultants (Peter, David) as patient, knowledgeable and genuinely no-pressure — one recommended the rep even after being told the job wasn't a fit — and the lifetime warranty and financing are pluses.
The serious complaints cluster elsewhere: sticker shock and a promoted 'free installation' offer that wasn't honored, one-day jobs stretching to weeks, weak after-sales follow-up, and a botched conversion that caused a hidden plumbing leak and ceiling/mold damage.
What reviewers say
What reviewers liked
- No-pressure, patient in-home consultants who explain materials, grab-bar and shelf optionsSales pressure & trust
- Financing offered and reps worked to lower the price; lifetime warrantyMedicare / insurance / financing
- Clean, professional tub-to-shower conversions when the install goes rightWas it worth it
What to watch for
- Premium pricing/sticker shock ($14k–$27k); an advertised 'waived install cost' promotion reportedly not honoredCost & quotes
- One-day jobs running 2–3 weeks; weak after-sales follow-up on complaints
- A botched conversion caused a concealed plumbing leak with ceiling/wall water damage and mold worryMaintenance & mold
Common themes
tub-to-shower conversionno-pressure consultspremium pricing & promo disputeinstall quality & leaksafter-sales support
Services & features
- Walk-in showers
- Tub-to-shower conversion
- Grab bar install
- Wheelchair accessible
- Grab bars included