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About US Floors Cutler Bay
US Floors Cutler Bay is a flooring store in Cutler Bay, in Miami-Dade County.
It holds a 4.7-star rating across 393 Google reviews posted between 2018 and 2026.
Summary
US Floors Cutler Bay is a flooring and tile store.
Many customers praise the low prices, the broad tile selection, and the professional, on-time installers for bathroom and floor projects.
Delivery is fast and reasonably priced, with no credit-card surcharges.
But a strong cluster of one-star reviews reports problems: broken or stained tile the store refused to replace once picked up, a strict no-returns policy, rude owners and staff, and pressure to buy more product than needed.
Keep in mind: this is a tile store, not a walk-in tub or accessible-bathing provider.
What reviewers say
What reviewers liked
- Competitive tile pricing and broad selection, with professional, on-time installers
- Fast, reasonably priced delivery and no credit-card surchargesCost & quotes
What to watch for
- Repeated reports of broken or stained tile refused for replacement, plus a strict no-returns policy
- Multiple complaints of rude owners and staff, and pressure to buy more than neededSales pressure & trust
Common themes
Rating snapshot
4.7
393 Google reviews
91% of 393 reviewers gave 5 stars, while 6% left 1–2 star reviews.
6 of the 14 recent reviews we sampled arrived in the 12 months to June 2026, and the owner has replied to 86% of sampled reviews (12 of 14).
What reviewers mention
Services & features
Product features
- Wheelchair accessible
How US Floors Cutler Bay compares in Cutler Bay
Ranked #5 of 5 rated companies in Cutler Bay
US Floors Cutler Bay holds 4.7 stars — below the Cutler Bay average of 4.9. Its 393 Google reviews compare with a local average of about 87 per company.
Frequently asked questions
- Where is US Floors Cutler Bay located?
- US Floors Cutler Bay is at 19100 SW 106th Ave #6 in Cutler Bay, Florida, Miami-Dade County.
- How is US Floors Cutler Bay rated by customers?
- US Floors Cutler Bay holds 4.7 stars across 393 Google reviews spanning 2018–2026; 91% of rated reviews are 5-star.
- Does US Floors Cutler Bay respond to customer reviews?
- Yes — the owner has replied to 86% of the recent Google reviews we sampled (12 of 14), a useful signal of how they handle post-sale communication.
- What are US Floors Cutler Bay's hours?
- Hours vary by day, according to its Google business profile. Hours can change — call ahead to confirm.
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